A major question users of ServiceTitan have is where to turn to when you need additional support and guidance for your ServiceTitan account. Here are the top 5 places you can get your questions answered.

1. Use the customer support provided by ServiceTitan

This should be your first contact when dealing with any technical issues that are occurring inside of you account.

2. Utilize your CSM

If you have a a question regarding reporting or functionality of common ServiceTitan features, reach out to your assigned CSM. These individuals are fantastic at pulling together reports to display data you need to make accurate decisions. Another way I utilize my CSM is asking about current features inside of our account such as the dispatch board, call booking screen and in depth settings.

3. Use an outside consultant

Using an outside consultant can be a strategic move for those who really want to invest in their system. Some advantages of using an outside consulting party are:

Time:

• They will spend more time in your account, allowing deeper insights into your specific workflows. This allows them to recommend custom solutions that meet your business where you are today.

Equal buy-in:

• When you hire a Service Titan consultant, they have to provide results. The business owner is in control of the relationship, if results aren’t seen, then the business will find someone else to assist. This helps ensure the consultants are committed to providing solutions that will have an impact on the business.

Diverse Perspectives:

• Outside consults, like ourselves, have significant experience in the trades. We have seen hundreds of ServiceTitan accounts which gives us the perspectives needed to recommend custom solutions.

In the end, you have options. If you want to explore whether or not we could be a good fit for your business. Schedule a call and we can briefly discuss your needs.